Refund Policy

Last updated: 2026-10-22

1. Digital goods, delivered immediately

Epic Coins are digital content delivered immediately after payment. By completing a purchase you ask for delivery to start at once.

2. When a refund is given

A refund is possible only when the purchased currency has not been spent: all the Epic Coins from that purchase are still on the account balance. They are removed from the account when the refund is made.

This includes a payment that was taken while the Epic Coins were never delivered, and being charged more than once for the same purchase.

3. When a refund is not given

No refund is made once the currency from the purchase has been spent, in full or in part. Currency lost through a penalty for breaking the rules is not refunded either.

4. Why spent coins are not refunded

Epic Coins spent in the game become part of its economy at once: they were turned into VIP, items and services, the items may have been sold, passed on or upgraded, and other players traded, fought and played around them. Refunding what was spent would leave in the world what was then had for free and devalue what honest players put in. That is why a refund is possible only while the coins are still untouched on the balance.

Before every payment you tick your agreement to these terms; the time of that agreement, the crediting and the spending history are kept. If a payment is disputed through a bank or payment provider after the coins were spent, we hand these records to them.

5. How to request one

Contact support or write to support@epicmu.online with the payment receipt, the account name and the date of the purchase. Requests are answered within a few business days.

Approved refunds are returned to the original payment method. The time it takes to appear depends on the payment provider and the bank.

Contacts

support@epicmu.online