Terms

1. Prohibited Actions:

1.1 Use of exploits, cheats, or third-party programs

Modifying game or launcher files, assisting others, or attempting to exploit the game is strictly prohibited.

Penalty: Permanent account ban, IP blocking, and device ban.

1.2 Selling in-game valuables for real money

Real-money transactions for in-game items without administrative approval will lead to a ban.

Penalty: Permanent account ban.

1.3 Flooding

Posting the same message more than twice in a short period.

Penalty: 1-hour mute, increased for repeated violations.

1.4 Offensive language, insults, or threats

Including political slogans, Nazi propaganda, or threats of real-life violence.

Penalty: 24-hour mute.

1.5 Insulting or threatening an administrator

Penalty: 24-hour mute or ban.

1.6 Creating character names similar to administrators

Players must seek approval from the administration before using such names.

Penalty: Permanent account ban.

1.7 Disrupting game events or tournaments

Penalty: Disqualification or 24-hour ban.

1.8 Advertising third-party projects

Penalty: Permanent account ban.

1.9 Tarnishing the server’s reputation

Penalty: Disqualification or 24-hour ban.

1.10 Deceiving the administration

Providing false statements, fabricating evidence, or impersonating an administrator.

Penalty: 7-day jail time or permanent account ban.

1.11 Inactivity or unfair point farming in PvP events

Includes pre-arranged matches, multi-accounting, or AFK farming.

Penalty: 24-hour ban.

2. Allowed Actions:

2.1 Killing other players

PvP is a core part of the game; no complaints will be entertained.

2.2 Preventing others from killing monsters (Kill Stealing - KS)

KS is part of the game’s competition. Complaints will not be addressed.

3. Administration:

3.1 Administrators will never ask for your password or items

Beware of scammers.

3.2 Administrators do not threaten players

If someone threatens you with a ban, they are likely a scammer.

3.3 Administrators may modify, restart, or shut down the server as needed

Server maintenance and improvements may require reboots or temporary shutdowns.

Privacy Policy

Introduction

This Privacy Policy explains how EPICMU collects, processes, and protects personal data from visitors to its website, epicmu.online. "Personal data" refers to any information identifying an individual, such as name, identification number, location data, or online identifiers (e.g., cookies).

EPICMU is dedicated to safeguarding your privacy and will never sell your personal information. All data processing is conducted in compliance with industry standards and the EU General Data Protection Regulation (GDPR).

Data Collection and Usage

When you visit our website, we automatically collect certain data, such as your internet service provider, referring website, visited sections, session duration, device details (type, OS, screen resolution, language, country, browser type), pages viewed, GA ClientID, and IP address. We use this data to enhance your gaming experience by providing relevant content and improving service accessibility.

If you contact our customer support, we collect and store the information you provide (typically name and email), along with game-related data and past interactions. This allows us to assist you effectively.

Cookies and Tracking

EPICMU uses cookies to process user information, track web activity, enhance security, and optimize user experience. Cookies help improve website functionality and marketing efforts.

Cookies are stored on your device, and you have full control over their use via browser settings. Disabling cookies may impact website functionality.

EPICMU Account

When you register an account with EPICMU, we may request personal details such as name, email, phone number, and profile picture. This data is used for account verification, service provision, security, backup, and communication.

Marketing Communications

We may send you updates about design changes, customer support offers, and promotional emails. You can opt out at any time using the unsubscribe link in our emails.

Policy Updates

This Privacy Policy may be updated periodically. The latest version governs our data handling practices. Changes will be communicated via our website.

If you have an EPICMU account, we will notify you of major updates via email unless you have opted out. Continued use of our services after policy updates implies your acceptance.

Third-Party Policies

Our website adheres to Facebook and Google policies. Review their privacy policies here:

• Facebook Privacy Policy
• Google Privacy Policy

Your Rights

Under GDPR, you have rights regarding your personal data, including access, correction, deletion, restriction, and data portability. You can also withdraw consent at any time.

Data Retention

We retain personal data only as long as necessary for operational, legal, and compliance purposes. Once no longer required, data is securely deleted.

Security Measures

EPICMU prioritizes the security of your personal data, implementing strong protective measures to prevent unauthorized access, disclosure, or modification.

Contact Us

If you have questions about this Privacy Policy, contact us at support@epicmu.online. We will address your concerns promptly.

Refund Policy

General Terms

The services offered by EPICMU include the ability to purchase virtual in-game currency and internal services using real money. These options are available only if you have reached the legal age in your country of residence.

The EPICMU team retains full control over all virtual currency and services. At any time, with or without prior notice, we may modify the value, availability, or existence of virtual currency at our sole discretion.

By purchasing virtual currency or using internal services, you agree to EPICMU’s refund policy.

Non-Refundable Items

Unfortunately, we do not accept returns or refunds for promotional items or purchases made with discount coupons.

Refund Eligibility

To request a refund, the following conditions must be met:

• Your purchase was made within the last 14 days.
• The purchased virtual currency has not been used in any way.
• No transactions have been made on the in-game market after the purchase.

Refund Process

To process a refund, you must provide a valid receipt or proof of purchase. If your request meets all the required conditions, you will be eligible for a refund.

Once we receive and review your refund request, we will notify you of its approval or rejection. If approved, your refund will be processed and credited back to your original payment method within 10 business days.

Please note that additional time may be required for your bank or credit card provider to finalize the refund.

Contact Us

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@epicmu.online.