Refund Policy

Digital goods, delivered immediately

Epic Coins are digital content delivered immediately after payment. By completing a purchase you ask for delivery to start at once and acknowledge that, once the currency has been added to your account, the right of withdrawal no longer applies.

When a refund is given

A refund is issued in these cases:

• The payment was taken but the Epic Coins were never delivered and cannot be delivered.
• You were charged more than once for the same purchase.
• A payment was made from your account without your authorisation, once that is established.

When a refund is not given

A refund is normally refused once the currency has been delivered and spent, when it was lost through a penalty applied for breaking the rules, or when the request is simply a change of mind after delivery.

How to request one

Contact support with the payment receipt, the account name and the date of the purchase. Requests are answered within a few business days.

Approved refunds are returned to the original payment method. The time it takes to appear depends on the payment provider and the bank.

Chargebacks

If you have a problem with a purchase, contact support first. Opening a chargeback without contacting us usually results in the account being suspended while the dispute is investigated.